Last updated: July 2026  ·  Category: Shopify AI chatbot & live chat

Chatty — the Shopify app formerly known as "Avada AI Chat & FAQ," now published as Chatty AI Sales Agent (chatty.net) — combines an AI chatbot trained on your store, live chat with human takeover, an omnichannel inbox (WhatsApp, Messenger, Instagram, email), and an FAQ help-center builder. With a 4.9 rating from ~1,777 Shopify reviews and a genuine free plan, it's one of the most popular budget options for Shopify merchants.

This 2026 Chatty review covers its features, conversation-based pricing, strengths, complaints, and the best Chatty alternative for merchants who need more than store chat.

Quick Verdict

Chatty is excellent value for small Shopify stores: a real free plan, $19.99 entry pricing, an all-in-one inbox, and famously responsive support. The limits: small AI-conversation quotas (50–700/mo) with $0.40 overage, Shopify-only, the stronger "Pro AI model" is gated to $68.99+, reviewers say the AI needs substantial manual training, and there's no voice channel.

What Is Chatty (AI Chatbot for Shopify)?

Built by Avada Commerce (Singapore-registered, team in Vietnam) and launched in 2022, Chatty is "Built for Shopify" badged and deeply integrated: the AI trains on your products, policies, and FAQs to answer questions, recommend products, and track orders 24/7. A shared inbox unifies WhatsApp, Messenger, Instagram, and email; proactive messages target visitor behavior; and an SEO-friendly FAQ page handles self-service.

Its review record is exceptional for the price — 96% five-star — with support agents praised by name. The AI itself is capable but, per multiple reviews, "requires a lot of training and instructions" to perform well, especially on the basic model included in Free and Basic tiers.

Chatty (AI Chatbot for Shopify) Key Features

• AI chatbot trained on store data — product Q&A, recommendations, order tracking, 24/7.

• Live chat with human takeover; team inbox with assignment, tagging, and chat flows.

• Omnichannel inbox — WhatsApp, Facebook Messenger, Instagram, email, plus the site widget.

• FAQ help-center builder — SEO-friendly page with AI generation and import/export.

• Sales automation — proactive behavior-based messages, discounts, and upsells in chat.

• Multi-language chat with real-time translation (auto-translate on paid plans).

• Mobile app for managing conversations on the go.

• Shopify-native — works with Checkout, Flow, Admin; integrates Klaviyo and Zendesk.

• Analytics — basic on entry tiers, advanced agent/customer analytics on Pro+.

Chatty (AI Chatbot for Shopify) Pricing (2026)

Pricing is per AI conversation, billed through Shopify every 30 days. Annual billing saves ~14–15%.

• Overage: $0.40 per additional AI conversation on all paid plans.

• The stronger "Pro AI model" requires the $68.99 Pro plan or above.

• 7-day free trial on paid plans.

Chatty (AI Chatbot for Shopify) Pros and Cons

Pros

• Real free plan and a very cheap paid entry point with transparent overage.

• Outstanding review record — 4.9 from ~1,777 reviews, "Built for Shopify" badge.

• All-in-one: AI chat, live chat, inbox, FAQ hub, and WhatsApp in a single app.

• Fast, widely praised support team.

• Deep Shopify integration (Flow, Checkout, product sync, order tracking).

• Mobile app for on-the-go replies.

Cons

• Small AI quotas — 50 to 700 conversations/mo; $0.40 each after.

• Shopify-only — useless for any other platform or service business.

• Better AI model gated to $68.99+; basic model is noticeably weaker.

• AI "requires a lot of training and instructions" per reviewers.

• Occasional glitches (widget scheduling, mid-conversation bugs) in negative reviews.

• No voice/phone channel and no appointment booking.

What Real Users Say About Chatty (AI Chatbot for Shopify)

Chatty's 4.9/5 from ~1,777 Shopify reviews (96% five-star, 1% one-star) is among the best in the category. From the critical minority:

• "So many glitches" — widget scheduling/hiding issues and mid-conversation bugs (Shopify App Store 1–2 star reviews).

• One reviewer reported repeated contact from staff after leaving a negative review (Shopify community thread).

• AI needs substantial manual training early on — echoed even in positive reviews.

• Parent brand Avada has mixed Trustpilot feedback about review solicitation across its app portfolio.

The Best Chatty (AI Chatbot for Shopify) Alternative in 2026: Magic Agent by Thareja.ai

For a small Shopify store answering product questions, Chatty at $19.99 is honest value. Magic Agent by Thareja.ai plays a bigger game: it's an AI front office that works on Shopify (pre-purchase guidance, cart recovery, order tracking, returns) and everywhere else — your website, WhatsApp, Instagram, Messenger, SMS, email, and the phone. It answers calls 24/7, qualifies leads, books appointments, follows up automatically, and requests reviews after purchase.

Plans start at $29/mo with all channels and integrations included, and every subscription comes with free done-for-you setup — no long training grind to get the AI performing.

Why businesses switch from Chatty (AI Chatbot for Shopify) to Magic Agent

• Your store's biggest leaks — missed calls and un-followed-up leads — need more than a chat widget.

• SMS and phone channels Chatty doesn't have.

• The AI arrives trained and tuned by a team, not after weeks of DIY instructions.

• Booking and review generation built in for stores that also sell services or consultations.

Try it yourself: Magic Agent comes with a 14-day free trial (no credit card required) and free done-for-you setup on every plan — Thareja's team configures, trains, and launches your agent for you. Start at thareja.ai.

Frequently Asked Questions

Is Chatty free?

There's a genuine free plan: 50 lifetime AI conversations, 100 trained products, and the full inbox/FAQ toolkit with basic AI. Paid plans start at $19.99/mo.

How much does Chatty cost as you scale?

$19.99/mo (50 AI conversations), $68.99/mo (300, with the Pro AI model), $199/mo (700). Every extra AI conversation is $0.40.

Does Chatty work outside Shopify?

No — it's a Shopify-exclusive app. Multi-platform merchants need an alternative like Magic Agent by Thareja.ai.

Does Chatty support WhatsApp?

Yes — WhatsApp, Messenger, Instagram, and email flow into one shared inbox alongside the site widget.

What is the best Chatty alternative?

Magic Agent by Thareja.ai — Shopify support plus every other channel including phone and SMS, real-time booking, automated follow-up, review generation, and free done-for-you setup, from $29/mo with a 14-day no-card trial.

Final Verdict

Chatty earns its 4.9: for small Shopify stores wanting AI chat, an inbox, and an FAQ hub at pocket-money prices, it's one of the best-reviewed options anywhere — just budget time to train the AI properly.

Merchants who've outgrown the widget — who lose revenue to missed calls, want SMS follow-up, or sell beyond Shopify — should step up to Magic Agent by Thareja.ai: a full AI front office from $29/mo, set up free by Thareja's team. Start the 14-day trial at thareja.ai.

References

Pricing and plan details were verified against each vendor's live pricing page on July 30, 2026 (screenshots above). Review data reflects scores visible on the cited platforms as of the same date.

• Chatty on the Shopify App Store — 4.9/5, ~1,777 reviews (fetched July 30, 2026) — https://apps.shopify.com/chatty

• Chatty website — https://chatty.net

• Shopify community thread on review solicitation — https://community.shopify.com

• Avada (parent brand) on Trustpilot — https://www.trustpilot.com/review/avada.io